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Garantie légale et extension de garantie
L'achat de votre Carpigiani vous donne accès à la garantie légale qui prend effet à partir de la date d'installation. La validité de la garantie légale après l'achat varie d'un pays à l'autre et est communiquée au moment de l'achat. Dans la plupart des cas, elle est de 12 mois.
Carpigiani a lancé un programme d'extension de garantie d'une durée maximale de 5 ans qui protège la machine contre les événements imprévus et inclut les frais de service pendant toute la durée de la garantie.
Il y a deux façons d'activer l'extension de garantie* :
- En la demandant au moment de l'achat auprès du réseau de vente Carpigiani ;
- Après l'achat sur le site Carpigiani Shop dans les 12 mois suivant l'installation.
*REMARQUE : pour activer l'extension de garantie, la machine doit être équipée de Teorema.
Téléchargez Acceptation Client
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Politique de confidentialité
Why this policy
Pursuant to Regulation (EU) 2016/679 (hereinafter the “Regulation”), this page describes the methods for processing the personal data of users who consult the website of Carpigiani Group – Ali Group S.r.l. (hereinafter, for the sake of brevity, also simply “Carpigiani”) accessible electronically at the following address: https://service.carpigiani.com/.
This policy does not concern other websites, pages or online services that can be reached through hypertext links possibly published on the website itself but referring to resources outside the domain of Carpigiani Group – Ali Group S.r.l..
The Data Controller
After browsing this website, data relating to identified or identifiable persons may be processed. The Data Controller subject of this policy is Carpigiani Group – Ali Group S.r.l. Via Emilia 45, 40011 Anzola dell’Emilia BO, Tel. 051.6505111 – fax 051.732178.
Types of data processed
Navigation data
During their normal operation, IT systems and software procedures for the operation of this website acquire some personal data whose transmission is implicit in the use of Internet communication protocols.
This category of data includes IP addresses or domain names of the computers and terminals used by users, the addresses in the Uniform Resource Identifier/Locator (URI/URL) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (success, error, etc.) and other parameters relating to the operating system and the user's computer environment.
These data are necessary for the use of web services and are also processed for the purpose of:
- obtaining statistical information on the use of the services (most visited pages, number of visitors per time slot or per day, geographical areas of origin, etc.);
- monitoring the proper functioning of the services offered;
- facilitating the user's navigation on the website (for example, by memorizing the language choice).
- Users browsing the websites are not subject to any kind of profiling.
Data provided voluntarily by the user
The optional, express and voluntary sending of messages to contact addresses, private messages sent by users, as well as the completion and submission of forms on the website, involve the acquisition of contact data of the sender, which are necessary to respond, as well as all personal data included in said communications.
Cookies and other tracking systems
For more information on the cookies used by this website refer to the cookies policy on the website.
Data collected by social media
There are social media plug-ins on the website. Regarding the processing of personal data carried out by the managers of Social Media platforms used by Carpigiani, please refer to the information provided by them through their respective privacy policies. Carpigiani processes the personal data provided by the users through its pages on Social Media platforms, within the frame of its commercial purposes to promote the services offered and inform the users of the activities organized.
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Purpose of the processing |
Legal basis of the processing |
Period of data retention |
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a) Allow the Data Controller to handle contact requests and also those for intervention and/or machine maintenance.
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The contract |
Personal data voluntarily provided by the data subject will be processed by the Data Controller for ten years from the last maintenance work, unless a longer period is required by law or if the data are necessary to defend the Data Controller's rights.
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b) Fulfill legal obligations or comply with any orders from the judicial authorities |
The law |
In relation to each retention period indicated |
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c) Allow you to access the restricted area on the website. |
The contract |
Data are processed and retained for a period of ten years from the last access to the platform |
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d) Allow you to register your Teorema account. |
The contract |
Data are processed and retained for a period of ten years from the last access to the platform |
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e) Allow geolocation of the device |
Your consent |
As long as the geolocation is active |
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f) Allow the Data Controller to register your machine on the Controller's website |
The contract |
Personal data will be processed and kept for the entire duration of the employment contract |
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g) Allow the Data Controller to send newsletters and communications or information and/or advertisement material on products or services offered by the Data Controller or events promoted or organized by the same. |
Your consent |
Personal data will be processed by the Data Controller as long as the service is active |
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h) Allow the Data Controller to customize commercial or informative communications on products or services offered by the Data Controller (profiling). |
Your consent |
Personal data will be processed by the Data Controller as long as the service is active |
Specific information policies
Specific information policies will be present on the pages of the Site in relation to particular services or processing of the data provided.
Nature of data provision
Apart from what is specified for navigation data, the user is free to provide personal data contained in the request forms. Failure to provide such data may make it impossible to obtain what was requested.
Place of data processing and recipients
The processing connected to the web services of this website takes place at the aforementioned headquarters of the Data Controller and is carried out by the company's technical staff. The data collected are processed by the staff of Carpigiani, who act on the basis of specific instructions provided regarding the purposes and methods of processing. If needed, the data may be processed by the staff of the company responsible for the maintenance of the technological part of the website.
The data may be disclosed to third parties such as distributors and/or dealers of the Carpigiani’s machines, as well as companies with which the company has technical and commercial relationships, including those having their registered office in third countries for which no adequacy decision or other forms of guarantees equivalent to those provided for by the Regulation are present, subject to the explicit consent of the data subject pursuant to Article 49 letter a) of the Regulation itself.
Rights of data subjects
The data subjects whose personal data are being processed have the right at any time:
- To access your personal data.
- To obtain their modification or deletion or limitation of their processing.
- To object to the processing.
- To data portability.
- To withdraw consent: the withdrawal of consent shall not affect the lawfulness of processing based on the consent given before the withdrawal.
- To make a complaint to the Supervisory Authority (Personal Data Protection Authority).
All the above rights can be exercised by sending a request by email to privacy@carpigianigroup.com.
Copyright
The documentation, images, trademarks, and anything else published and reproduced on this site are the property of Carpigiani.
No responsibility is taken either for the content of what is published on this site or for the use that third parties may make of it, and for any contamination deriving from access, interconnection, and the downloading of material from this website. Any information spontaneously disclosed by third parties to the website may be freely used byCarpigiani.
Privacy Policy Check list
Privacy Policy
Under art. 13 of the EU Regulation 2016 679/EU (hereinafter, for the sake of brevity, "Regulation") Carpigiani Group - Ali Group S.r.l., in its capacity as Data Controller, informs you that your data will be processed in the following ways and for the following purposes.
Nature of personal data
The processing will concern general personal data and will be limited to those that are strictly relevant to and necessary for the purposes pursued.
Purpose of the processing
The processing of personal data will have the purposes of allowing the Data Controller to:
a) register your machine on the Controller's website;
b) send you newsletters and communications or information and/or advertisement material on products or services offered by the Data Controller or events promoted or organized by the same.
c) customize commercial or informative communications on products or services offered by the Data Controller (profiling).
Legal basis of the processing
The legal basis for processing, for the purposes referred to in letter a) is the contract; for the purposes referred to in letter b) e c) is consent.
Nature of data provision and consequences of refusal
The provision of personal data, as to the purpose referred to in point a) is necessary and any refusal, in whole or in part or an incorrect or untrue statement, will make it impossible for the Data Controller to manage your request.
To the contrary, with reference to the purposes referred to in points b) and c) consent is optional and refusal to do so will result in not being able to use the newsletter service.
Method of processing
The processing of personal data may concern all the operations indicated in art. 4, number 2) of the Regulation. In any case, the limits and principles of correctness, lawfulness, purpose, quality, relevance, non excess and transparency will be respected.
Personal data will be processed with automated and/or paper tools for the time strictly necessary for the purpose for which they were collected and will be stored in electronic archives. The processing will be carried out directly by the Data Controller's organization.
In any case, the data will be processed with logics strictly related to the purpose indicated and with methods that ensure their security and confidentiality, through the adoption of appropriate measures to prevent alteration, deletion, destruction, unauthorized access or processing not allowed or not in accordance with the purposes of collection.
Data disclosure and transfer
The data may be disclosed to third parties such as distributors and/or dealers of the Carpigiani’s machines, as well as companies with which the Data Controller has technical and commercial relationships, including those having their registered office in third countries for which no adequacy decision or other forms of guarantees equivalent to those provided for by the Regulation are present, subject to the explicit consent of the data subject pursuant to Article 49 letter a) of the Regulation itself.
Rights of data subjects
You may at any time exercise your rights:
a) to access to personal data;
b) to obtain their rectification or deletion or to limit their processing;
c) to object to the processing;
d) of data portability;
e) to withdraw consent: the withdrawal of consent shall not affect the lawfulness of processing based on the consent given before the withdrawal;
f) to make a complaint to the Supervisory Authority (Personal Data Protection Authority).
All the above rights can be exercised by sending a request by email to privacy@carpigianigroup.com
Duration of the processing and storage period
Personal data voluntarily provided by the data subject regarding the purpose referred to in letter a) will be processed by the Data Controller for the entire duration of the contractual relationship; With regard to using email, mail, and/or telephone contacts to send newsletters, commercial communications, and/or informative and advertising materials for products or services offered by the Data Controller or events promoted or organized by the same and possible customization of the communications themselves, the data will be processed as long as the service is active.
The Data Controller
The Data Controller subject of this policy is Carpigiani Group - Ali Group S.r.l., with registered offices at Via Emilia, 45, 40011, Anzola dell'Emilia (BO), privacy@carpigianigroup.com